Refund & Cancellation Policy

OVERVIEW

In case of complaints regarding products that come with quality assurance from manufacturers, please refer the issue to the concerned brand manufacturer mentioned on the package or let us know & we’ll help you regarding the same.

In such case, should you choose to accept the package, we request you to intimate us within 12 hours. Please email us at namaste@myadhyatm.com mentioning your Order ID, Pictures of the damaged / tampered package and individual pictures of the boxes. If the claim is genuine as determined by us and the courier service provider, we will ensure that a suitable compensation (Up to Maximum amount of product purchase) is given to you at no additional cost. However, digital evidence of damage / tampering is must for such claim to succeed.

How to make a refund request for delivered product

If you want a refund, email customer support at namaste@myadhyatm.com within 24 hours of delivery

In absence of any transaction during 3 months from the order date, your amount will be credit to your source mode of payment.

You can make a refund request if:

Wrong product is delivered to you

Product gets damaged during transit

Product quantity delivered differs from quantity ordered

Replacement product cannot be provided on request

Cancellation occurs before the product is marked ‘Ready to ship’

Things to remember before making a refund request

Ensure the product is unused and in original condition

Include invoice, price tags, original packing, and freebies when returning the product.

Include images of the product

Time taken to process refund request

Refund will take place within 7-10 business days in customer account after your original product has reached to us.

For your cancelled order, refund will happen after the cancellation request is processed & amount will be credited to customer account within 7-10 business days.

Return Policy

Eligibility for Returns – Items must be returned within 2 days of delivery. Products must be unused, undamaged, and in their original packaging. To initiate a return, please contact our customer support at namaste@myadhyatm.com with your order details and reason for return. Upon approval refund will be processed.